Due to the current pandemic situation COVID 19 we are working with reduced staff. Policy related services might take some time, in the interim you can click here for reaching out to us and to know more about COVID-19 related queries, click here

We at Cholamandalam MS General Insurance Co. Ltd., respect the privacy of everyone, who visits this Google Assistant with regard to enquiring/availing our products/services and are committed to maintain the privacy and security of the personal information of all visitors to this Google Assistant. Our policy use of personal information and other information is outlined below.

This policy is strictly applicable to all and any data and/or information transmitted via any electronic medium, Chatbots (Chola MS Mitra/ Chola MS Joshu), etc., which is collected by Chola MS

Personal Information

  1. We do not require personal information to obtain access to most of our Google Assistant.
  2. We collect personal information which may include name, phone number, etc. We collect this information with the help of account linked to your profile.
  3. We collect and use personal information for business purposes in order:
    1. To provide information or interactive services through this Google Assistant, to validate user and provide them services.
    2. To seek your feedback or to contact you in relation to those services offered on Google Assistant.
    3. To process complaints on user behalf.
    4. To anticipate and resolve problems with any products or services availed by you.
    5. To create products or services that may meet customer needs.
    6. To process and respond to requests, improve our operations, and communicate with visitors about our products and services.
  4. We will not use or share any information collected at this page for direct marketing purposes. Because of the nature of the World Wide Web, we may transmit the information to another country, but among Cholamandalam MS General Insurance Co. Ltd., and its affiliates, for purposes such as for storage or for carrying out the processes detailed above, or because of where our servers are located, but we do not provide or use the information to unrelated businesses.
  5. To the extent required or permitted by law, we may also collect, use and disclose information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
  6. If you e-mail us, you are voluntarily releasing information to us. Your e-mail address will be used by us to respond to you.
  7. In addition, we may have collected similar information from you in the past. By entering this Google Assistant, you are consenting to the terms of our information privacy policy and to our continued use of previously collected information, if any.


We follow generally accepted industry standards to protect the personal information submitted to us.

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