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Chola - What is Comprehensive Car Insurance Content

What is Comprehensive Car Insurance?

Comprehensive car insurance, as the name suggests, offers overall cover for damages to both parties involved in an accident. This is an extensive policy because it covers damages to car, theft of car, legal liability towards third-party and personal accident cover. The policy coverage can also be extended by opting for add-ons like Monthly Instalment Cover, Coverage for Roadside assistance in case of breakdowns, Waiver of Depreciation, Personal Belongings (inside the vehicle), etc. This cover is preferred due to its end-to-end coverage, which provides convenience and security for the policyholder.

Chola - Why choose Chola MS Comprehensive Car Insurance Content

Why choose Chola MS Comprehensive Car Insurance?

Customer convenience lies at the heart of everything we do.

Competitive Premiums

Overpriced premiums have no place at Chola MS. We offer competitive and best-priced premiums to all our customers. Get a quote and find out for yourself. It’s just a click away.

Exclusive Discounts

Chola MS ensures customer delight always. Our customers are eligible for discount on purchases from Pharmacies and for services in leading Diagnostic Centres spread across the country.

Quick & Hassle-free Claims

15,000 claims settled within a month and 60% claims settled in 10 days. Our claim process is designed to assist customers with a speedy turnaround on their claim settlement.

Limitless Claims

No restrictions on claims. Register as many as you need until the IDV is exhausted.

Doorstep Pickup & Repair

Doorstep pickup, repair and drop.


Customize your IDV to suit your requirement.

24*7 Phone,Email& Chat Support

Phone and Email Support is available even on national Holidays.

Cashless Garages

8500+  Cashless Garages spread across the country for your convenience.

Chola - Benefits of Comprehensive Car Insurance

Benefits of Comprehensive Car Insurance

Comprehensive Car Insurance attracts a higher premium when compared to Third Party Car Insurance, but with good reason. A comprehensive cover provides an extensive insurance cover benefits with the option of ‘Add on’ covers. A standard comprehensive car insurance policy covers you for the following:

Theft of your car
Damage to your car due to natural calamities and disasters
Damage to your car due to an accident

Chola - Here are some of the features of Car Insurance

Here are some of the features of Car Insurance

Receive quick and hassle free claims at Chola MS which is designed for speedy turnarounds on claim settlement for the comfort of the customer

With zero restrictions on claims, you can register as many claims as you need until your IDV is exhausted

Receive 24*7 customer support via chat, email and phone calls, even on national holidays

Chola - What does your comprehensive car insurance policy give you Content

What does your comprehensive car insurance policy give you?

Personal injury in an accident

Damage to your car due to fire or explosion

Damage to vehicle or property of a third party in an accident

Injury to a third party during an accident

To ensure there are no shocks or surprises when you make a claim make a note of these events and situations which are not covered under this policy.

If the event occurs post expiry and prior to renewal of the policy, your car will not be covered. Policy must be in force at the time of damage thus it is important to renew on time.

Depreciation in the value of the car is not covered.

Any electrical or mechanical breakdowns are not covered under this policy.

Driving under the influence of drugs/alcohol is out of insurance coverage scope

Any damages to your car due to war, terror attacks, invasion, radiation, rebellion or hostilities will not be covered.

Activities in violation of the law such as driving without a valid license, driving on the wrong side of the road or underage driving are not covered by the policy.

Damages due to negligence such as forgetting to lock the car leading to theft are out of scope.

Damages caused by deliberate attempts such as intentionally hitting your car to cause an accident will not be covered by this policy.

Chola - Make A Claim Car Insurance

Make A Claim On Your Car Insurance

Call us at 1800-208-5544 or file your claims online. Now we provide better alternative of intimating claims through Live video streaming(LVS)
The Surveyor will visit the accident spot or garage and inspect the damages in intimation process. Through LVS, we conduct real time assessment of damages sustained by your vehicle, thereby saving time.
The documents related to the Insurance policy will be verified.
Sit back and relax! Let the claim process be underway. You may track your request by contacting our Customer Support at the click of your mouse.
Stay cool and calm while we settle your claims in no time!

Chola - (White)Modifying/Endorsing Your Insurance Details Content

Modifying/Endorsing your Insurance details

In case of change in name, address or any other details in the policy, you can contact Chola MS for endorsement request. The request will be raised and the same changes will be updated in the policy.

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Chola - Comprehensive Car Insurance Frequently asked questions

Comprehensive Car Insurance Frequently asked questions

What is Car Insurance?

Car insurance provides protection to your car against damages which may result in financial losses. Additionally, it also insures you to the extent of any third party liability arising from the use of the insured vehicle.

What are the different types of insurance policies available? Is it compulsory to take OD/ comprehensive cover?

There are two types of Car Insurance policies – Third Party Insurance and Comprehensive Insurance policy.

What is a Third Party Insurance policy?

Third Party Insurance is the most basic prerequisite by law to drive a vehicle in India and is also the most economical insurance coverage option. It is a liability only policy that provides cover against any legal liability, damages and injuries caused by the insured vehicle to a third-party person or property.

What is a Comprehensive Insurance policy?

A comprehensive insurance policy provides protection from road accidents, fire, theft, vandalism, falling objects, damage to insured vehicle by animals, natural disasters, civil disturbances and third party liability in the event of third party property damage, bodily injury and death.

Is buying Car Insurance mandatory?

As per the Motor Vehicles Act, 1988, it is mandatory for every motor vehicle plying on the road to be insured with a Third Party Liability only policy at the very least.

Should I buy a Comprehensive Car Insurance or just a Third Party policy?

As per the law, a third party liability only policy is mandatory, without which one cannot use the vehicle on the road. However, under a third party liability only policy, damage to your vehicle from events such as theft, fire, earthquake, terrorism etc. is not covered and could result in huge financial losses. Thus it is advisable to buy a comprehensive cover because it provides financial and third party liability protection.

What is No Claim Bonus?

No Claim Bonus (NCB), as the name suggests, is a reward or bonus from the insured to the policyholder for not making a claim in the preceding years. NCB is a discount ranging from 20-50% on premium payable which cannot be claimed right away but needs to be earned by maintaining a claim-free record.

What happens to the accumulated No Claim Bonus at the time of renewal of an expired policy?

No Claim Bonus (NCB) carries a validity of 90 days from the policy expiry date. The NCB will become 0 and if the policy is not renewed within 90 days. No benefit shall be passed on to the renewed policy if renewed after 90 days.

How can the No Claim Bonus be transferred to a new vehicle?

After sale of existing vehicle, a No Claim Bonus reserving letter is issued by the existing Insurer. On the basis of this letter, this benefit is transferred to the new vehicle.

How do I renew my expired car insurance policy?

After the expiry date Chola MS has a 30-day grace period within which the customer can renew the policy and the NCB will be continued. If the customer wants to renew the policy after the 30-day grace period, s/he should call the Toll Free Number 1800-208-5544 (in India) where the Customer care personnel will guide the customer through the Break-in vehicle inspection app, post which the renewal process will be initiated.

What is the process for transfer of insurance?

Contact the Insurer with supporting documents - sale deed/form 29/30/NOC of seller, Old RC copy, Transferred RC copy and NCB recovery amount for transfer of insurance.

What is IDV?

IDV or Insured Declared Value is the current market value of your car. For instance if the purchase price of your car is Rs. 8 lakhs, its value after a year will certainly be less because a car is a depreciating asset. Once you start using your car, its worth also decreases due to regular use, wear and tear. Thus after a year its value will be around Rs. 6.40 lakhs. This amount (the current market value) is called the IDV of the car. IDV is the maximum Sum Assured determined by the insurer and given to the policyholder on damage/loss or theft of the car.

Which parameters are considered in IDV calculation?

The following parameters are taken into account for IDV calculation - Vehicle’s Age, Manufacturer, Make, Model of the Vehicle and City/Vehicle Registration Details.

Why is IDV important?

IDV is important in determining the premium amount. The IDV of a vehicle usually falls within a certain range based on the vehicle’s ex-showroom price. Thus it is important to know the IDV for your vehicle to ensure you pay the correct premium amount. In the event of an accident, damage, theft you might receive a lot less than is due if the IDV is incorrect. Make sure the IDV is correctly stated for accuracy of sum assured.

What are the additional benefits of buying car insurance online?

Zero paperwork and physical documentation and your policy is delivered instantly to you.

What happens to the insurance policy when you sell your car?

The existing insurance policy can be transferred to the buyer by passing an endorsement under the existing policy. Supporting documents required for this process include - sale deed/form 29/30/NOC of seller/NCB recovery. You can also cancel the existing policy. Supporting documents like sale deed/form 29/30 are required to cancel the policy.

How can I register a new claim if I have a Chola MS Car Insurance policy?

You may register a claim either on Chola MS’ website or through the call centre using the Toll Free Number 1800-208-5544 (in India).


Hear from our Happy Customer

4.7 Stars Rating



18 September 2021

Very good product



17 September 2021

Very good


Gnaniyar Zubair

29 August 2021

Good customer support..

Comprehensive Car Broacher