Cashless procedures for planned admission

• The insured should approach the hospital 48 hours in advance and provide his/her policy details/e-cards along with govt. issued photo ID card like Driver’s License/Aadhaar to TPA/Insurance desk.
• The hospital validates the claim and sends the pre-authorization request to Chola MS.
• Chola MS shall review, confirm and approve the claim as per policy terms and conditions.
• The hospital and the insured will be intimated in case of any additional information that is required.
• Settlement of the claim shall be done by Chola MS to the hospital.

Cashless procedures for Emergency admission

• In case of emergency hospitalization, contact any of our Network Hospitals within 48 hours of hospitalization along with his/her policy details/e-cards along with govt. Issued photo ID card like Driver’s License/Aadhaar.
• If more assistance is needed, please call our 24x7 Customer Helpline number 1800-208-5544 or email us at customercare@Cholams.murugappa.com.
• The hospital validates the claim and sends the pre-authorization request to Chola MS.
• Chola MS shall review, confirm and approve the claim as per policy terms and conditions
• The hospital and the insured will be intimated in case of any additional information that is required.
• Settlement of the claim shall be done by Chola MS to the hospital.

Reimbursement claim procedure:

• In case of hospitalization, notify us within 48 hours of admission at our Network or non-Network Hospital.
• Pay directly at the hospital after getting admitted.
• Submit the claim with all the relevant documents and claim form.
• Chola MS shall review, confirm and approve the claim as per policy terms and conditions.
• Settlement of the claim shall be done by Chola MS to the insured.