1800-200-5544 (Accessible from India only)

9144-3098 5300 (For Abroad Customers)

Gray Arrow Grievance Redressal

Grievance Redressal

How to lodge a complaint

  • Visit our nearest Branch
  • Call us at 1800-200-5544
  • E-mail us at customercare@cholams.murugappa.com
  • Write to our Grievance cell at:

    Manager, Grievance Cell,
    Hari Nivas Towers First Floor,
    #163, Thambu Chetty Street,
    Parry's Corner, Chennai - 600 001.

    Customers from abroad can call at +91 44 3098 5300.

Procedure of Grievance Redressal

  • On lodging the complaint, a complaint reference number will be provided
  • An acknowledgement will also be sent with the details of turn around time for resolution and complaint registration details
  • In case you are not happy with the resolution provided, you may follow the escalation matrix

Escalation Matrix

In case you are dissatisfied with the response or have not received a response, you may escalate the same to our Customer Service Manager – Mr. Jagadeesh V
E-mail - jagadeeshv@cholams.murugappa.com

In case you are still unhappy with the response or have not received a response within 10 days, you may escalate the same to our Chief Grievance Officer -
Mr. P Krishnan. E-mail - KrishnanP@cholams.murugappa.com

If after having followed the above steps and your issue still remain unresolved, you may approach the Insurance Ombudsman for Redressal. Login to www.irda.gov.in to get details on Insurance Ombudsman Offices.


Existing Customer

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Important Message: By submitting your contact information on our call back forms, you are agreeing to be contacted by our Customer Service Representative.