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Customer Grievance

How to lodge a complaint

Visit our nearest Branch

Call us at 1800-208-5544

E-mail us at customercare@cholams.murugappa.com

Write to our Grievance cell at:
Manager, Grievance Cell,
Hari Nivas Towers First Floor,
#163, Thambu Chetty Street,
Parry's Corner, Chennai - 600 001.

Customers from abroad can call at +91 44 6166 3400

For Branch GRO details Click Here

Procedure of Grievance Redressal

  • On lodging the complaint, a complaint reference number will be provided
  • An acknowledgement will also be sent with the details of turn around time for resolution and complaint registration details
  • In case you are not happy with the resolution provided, you may follow the escalation matrix

Escalation Matrix

  • In case you are dissatisfied with the response or have not received a response, you may escalate the same to our Customer Service Manager – Mr. Jagadeesh V E-mail - jagadeeshv@cholams.murugappa.com
  • In case you are still unhappy with the response or have not received a response within 10 days, you may escalate the same to our Chief Grievance Officer - Mr. Anubhav Rajput. E-mail - GRO@cholams.murugappa.com
  • If after having followed the above steps and your issue still remain unresolved, you may approach the Insurance Ombudsman for Redressal. Login to ecoi.co.in/ombudsman to get details on Insurance Ombudsman Offices.