Commercial Claims Mission

To bring harmony to the customer by ensuring prompt and fair settlement of claims without too many procedural hassles

Core Purpose

To bring peace of mind to our clients through protection from financial risks

Procedure

• Registration and Survey: In the event of a claim, upon intimation, the claim is instantly registered and surveyors appointed as per Regulatory norms
• Assessment and Documentation: Our appointed surveyor would seek the requisite documents
• Settlement and Treatment of salvage: Claims fulfilling policy terms and conditions, considered for settlement. Salvage disposal would be done with the consent of the insured

Assistance

In the event of meeting with an incident, by which a claim can arise, please call any of our offices or call 1800-208-5544, our 24-hour national toll free number, with the following basic information

• Your Contact numbers
• Policy Number
• Name of Insured
• Date & Time of Loss
• Location of Loss
• Contact details at Loss Location
• Nature of Loss
• Estimate of loss

In addition to our commitment for processing clams fairly and smoothly, we offer services to minimize the losses to our customers. Some of our recent initiatives include

• Monsoon Preparedness Brochures
• E-Auction to maximize Salvage value
• Post-Loss Risk Analysis to improve Risk Management techniques