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Car Insurance

Car Insurance

Feel secure knowing your car is in good hands.

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  • Fire, lightning, self-ignition or explosion
  • Burglary, theft or housebreaking
  • Strike or riot
  • Earthquake (shock, damage and fire)
  • Flood, inundation, storm, tempest, typhoon, hurricane, cyclone and hailstorm
  • Accidental external means
  • Malicious acts
  • Terrorist activity
  • During transit by rail, road, inland waterway, air or lift
  • Landslide and rockslide
  • Personal Accident Cover with compensation for owner cum driver.
  • LL to Paid Driver.
  • PA cover for named and unnamed passengers, including spouse, children, parents, etc.
  • Legal liability towards employees arising out of an accident involving the insured vehicle
  • Discounts include No Claim Bonus, Automobile Association Membership Discount, Discount for Anti-Theft Devices approved by Automobile Research Association of India (ARAI) that are fitted in the vehicle.
  • Add-on Covers for Private Vehicles include a wide range of additional covers that you can choose from for enhanced protection of your vehicle.
  • Fixed Daily Allowance of INR 500 or INR 1,000 per day to meet the cost of hiring a car (for a maximum of five days per policy period) if the insured vehicle is involved in an accident and under repair at a garage.
  • Reinstatement Value to ensure maximum claim benefit - Full Car Investment Security with compensation based on the vehicle invoice value* and zero depreciation charges on repaired parts.(*Excluding vehicle registration charges and road tax)
  • Waiver of Reduction in Depreciation for Partial Losses, such as replaced vehicle parts, depending on the age of the vehicle.
  • Cover for personal belongings and clothing destroyed or damaged in a fire or an accident (the items must have been inside the locked car during the mishap).
  • The maximum reimbursement during a policy period is INR 10,000.
  • Reimbursement of expenses towards obtaining a duplicate ignition key up to a maximum of INR 1,000, following the loss of the original ignition key.
  • Compensation for obtaining duplicate license (fixed sum of INR 500) in the event that the original driving license for a light motor vehicle is lost.
  • Cover for road tax and registration charges.
  • Chola Assistance for roadside emergencies — support is available 24x7 for spot assistance, including fuel delivery and battery top-up, as well as car breakdown assistance including fixing a flat tyre or on-site repair. CARE 24x7 can be reached at 1800-103-5354 /1800-209-5354 (Exclusive toll free numbers for CARE Services only).

Vehicle insurance policy for private vehicles by Chola MS does not cover the following:

  • Accidental damage or loss due to willful negligence
  • Accidental loss or damage if you are driving under the influence of intoxicating liquor or drug
  • Loss or liability while the vehicle is being used outside the scope of limitations of use and/or being driven by a person not duly licensed
  • Consequential loss, depreciation, wear and tear, mechanical and electrical breakdown/failure of breakages
  • Loss due to nuclear weapons or radioactivity
  • Loss due to war and related activities For more information check out our car insurance policy today!

The Insured's Declared Value (IDV) of the vehicle will be deemed to be the 'Sum Insured,' fixed at the commencement of each policy period for the insured vehicle. The IDV of the vehicle is fixed on the basis of the manufacturer's listed selling price for the specific brand and model of the insured vehicle at the time of commencement of the insurance or renewal, and adjusted for depreciation. The table below lists the schedule of age-wise depreciation, for fixing IDV.

Age of the Vehicle % of Depreciation for fixing IDV
Not exceeding 6 months 5%
Exceeding 6 months but not exceeding 1 year 15%
Exceeding 1 year but not exceeding 2 years 20%
Exceeding 2 years but not exceeding 3 years 30%
Exceeding 3 years but not exceeding 4 years 40%
Exceeding 4 years but not exceeding 5 years 50%

*Conditions apply

No Claim Bonus (NCB) entitlement for Motor Policies

Period of Insurance % of NCB on OD premium
The preceding year 20%
Preceding two (2) consecutive years 25%
Preceding three (3) consecutive years 35%
Preceding four (4) consecutive years 45%
Preceding five (5) consecutive years 50%
  • No Claim Bonus (NCB) can be earned only in the Own Damage section of Motor Policies.
  • NCB is allowed for all classes of vehicles other than Motor Trade Policies.
  • NCB is to be allowed only when the vehicle has been insured continuously for a period of twelve (12) months without any break.
  • NCB can be allowed only when a policy is renewed within 89 days of the expiry of previous policy.
  • No Claim Bonus, wherever applicable, will be as per the following table.
  • The entitlement of NCB shall follow the fortune of the original insured and not the vehicle or the policy.
  • In the event of transfer/sale of vehicle and subsequent transfer of policy, the NCB amount will be recovered from the buyer of the vehicle before affecting the transfer of policy. (Unless transferee is entitled to a lesser or higher percentage of NCB than that existing in the policy)
  • If the transferee is entitled to a lesser or higher percentage of NCB than that existing in the policy, then evidence of the same must be submitted at the time of transfer of the policy by way of letter from previous insurer.
  • In case of death of the insured who is an individual, on his death the custody and use of the vehicle pass to his spouse and/or children and/or parents, and the NCB entitlement of the original insured will pass on to such person/s to whom the custody and use of the vehicle pass.
  • The NCB earned on a vehicle owned by an institution during the period when it was allotted to and exclusively operated by an employee will be passed on to the employee if the ownership of the vehicle is transferred in the name of the employee based on submission of suitable letter from the employer.
  • In the event of the insured, transferring his insurance from another insurer to Chola MS, Chola MS will allow the same rate of NCB which the insured would have received from the previous insurer.
  • Evidence of the insured's NCB entitlement either in the form of a renewal notice or a letter confirming the NCB entitlement from the previous insurer must be submitted for this purpose.
  • Insured’s declaration on the entitlement of NCB will be accepted and Chola MS will write to previous insured to confirm the entitlement. If the information is found incorrect or false in any aspect, the Policy shall be void ab initio and no benefit shall be payable by us.
  • If an insured vehicle is sold and not replaced immediately, NCB will be granted on a subsequent insurance, provided such fresh insurance is effected within 3 (three) years from the expiry of the previous insurance. The rate of NCB applicable to the fresh policy shall be that earned at the expiry of the last twelve (12) months period of insurance.
  • On production of evidence of having earned NCB abroad, an insured will be granted NCB on a new policy with Chola MS as per entitlement earned abroad.
  • Sunset Clause: If at the renewal falling due any time between 1st July 2002 and 30th June 2003, an insured becomes entitled to an NCB of 55% or 65% in terms of the Tariff prevailing prior to 1st July 2002, the entitlement of such higher percentage of NCB will remain protected for all subsequent renewals till a claim arises under the policy, in which case the NCB will revert to ‘Nil’ at the next renewal.

For more information about car insurance policy, contact us at 1800-200-5544 today!

  • It provides third party coverage
  • With online car insurance renewal of your comprehensive cover, your car will continue to be covered against unforeseen natural calamities and man-made tragedies.
  • You have the option to switch Insurer and Cover
  • While renewing car insurance online without raising a claim during the policy period, you become eligible for a No Claim Bonus.
  • During your policy renewal, you can opt for riders/add-ons namely zero-depreciation cover, etc.
  • More importantly, when you renew your policy, you get a sense of security
  • If there is a significant gap between your policy renewals, your proposal to buy a policy might be rejected.

Get the renewal of your car insurance done online before its expiry and ensure your vehicle is insured.

  • The damage done to a third party is completely covered
  • 24/7 help and assistance in case of an accident or a sudden breakdown
  • Easy, smooth and hassle-free claim settlement process
  • A wide network of cashless garages for easy claims
  • Instant Online buying and renewal process

Insured to furnish the following details to the facilitator at the time of immobilization of Vehicle:

  • Name
  • Motor Insurance Policy Number and/or cover note
  • Vehicle Registration Number
  • Vehicle Make and Model
  • Breakdown Location
  • Policy Start Date and End Date
  • An indication as to the nature of the problem and service requested

Facilitator will despatch the Services after checking Supplier Network at the place of breakdown.

Facilitator will send service professional to the Insured’s location to render necessary services.

Facilitator will check with the Insured regarding arrival of the service and if the service has not arrived, will check with the supplier for an alternate arrangement.

Services will be provided on 24x7 basis on all the days in a year.

The services are available Pan-India, excluding North Eastern States, Jammu and Kashmir and Islands

Customer is covered from the moment customer starts or tries to start the vehicle.

Facilitator: India Roadside Assistance Private Limited, Toll Free: 1800 1800 1035354 / 1800 2095354

There are 25 Services available for a Private Car. Some of these are briefed below:

There are 25 services available for private cars, some of which are briefed below

Policy Claim Process
Cashless Network garages
Chola Insurance Online General Insurance
    5 Star:28 4 Star:14 3 Star:0 2 Star:0 1 Star:0
  • Adil Dalal, Advisor, Chola MS | Jul 27, 2020

    Her soft but persuasive way made us pay the premium online. Thank you Ankita Mishra for your help, guidance and perfect follow up. She is truly a boon to all Nagpur branch advisor

  • Deepak Chawla, Tata Capital | Jul 27, 2020

    Thank you for your favorable consideration of my claim in this lock-down situation and for your excellent service. I cant thank enough and I will not hesitate to recommend you to all my friends

  • Dr. Rohit Mehtani | Jul 27, 2020

    I am grateful for your excellent customer support provided and the services rendered by the team against my car insurance claim. It is commendable and fantastic to receive quick processing and approval during the lockdown period. I am pleased to be a client of Chola MS.

  • Anil Shinde, Pragati Transports | Jul 27, 2020

    Thank you for your favourable contribution and kind support regarding my Hyundai Creta vehicle claim that was approved in this lockdown situation. You have done a favourable job without any hesitation.

  • Karunanithi M | Apr 04, 2019

    I own a Ford Ecosport that was damaged in the recent floods in Chennai. I relied on the team at Chola MS insurance to help me with the situation by giving me the impairing cover. I am grateful to them, especially the specially created team that worked exclusively on handling flood relief needs. They sent people out to the field to assess and attend to the damage caused by the floods. This was a great gesture in support of the people who suffered tremendous losses. I am one of the many who were benefited by this kind gesture. I am also extremely happy and fully appreciate their efforts in offering a proper and complete follow-up on the claims made, and in offering guidance in providing all the right documents at the right place.

  • M Deepak Director Wamec India | Apr 04, 2019

    I would like to express my sincere appreciation on how well my claim process was handled. I am fully satisfied with the kindness and experience of the Claims Manager. When the floods left us in this situation, I was worried, and did not know how the claims process would go, but thanks to Chola MS and its team of dedicated personnel, it was a walk in the park!

  • Vignesh Jain | Apr 04, 2019

    The policy renewal process is easy and completed within minutes. Thanks for the guidance provided by Chola¿s service provider.

  • Kannav Shah | Apr 04, 2019

    This is the first time I used Chola MS for my car insurance and surprisingly, it was an amazing experience. All I did was fill up my personal details and their customer service representative called me up and helped me through the whole process. I am hoping to receive similar quick response when it comes to claims settlement.

  • Dr Mrs Sowmya | Apr 04, 2019

    I had run out of time in renewing my car insurance. It was the last day and I searched on Google for competitive quotes online. I hit upon Chola MS Car Insurance on their website and ended up buying online within 10 minutes, after checking out the instant quotes. Even more thrilled that I got my policy certificate instantly online to my eMail id. Thank you Chola MS It was a super experience.

  • Arjun Kalikota | Apr 04, 2019

    I have chosen Chola MS to renew my car insurance. It was very fast and received the policy copy directly to my email id. Am impressed. Hope they continue to provide the same fastness in future.

  • anishkumar | Apr 04, 2019

    Fantastic support from Telecaller and detailed explanation about the product and also guided in making the transaction complete with smoother way..

  • gurushan | Apr 04, 2019

    I have purchased Car Policy through Chola MS online portal, It was very easy process and got policy instantly and fantastic support from team.

  • Sanjay Srivastava | Apr 04, 2019

    My claims got settled easily when I met with car accident last month. Thanks to the Chola MS team.

  • Jignesh Joshi | Apr 04, 2019

    Good experience while buying car insurance online with easy payment process and immediate customer support.

  • Priyansh Arora | Apr 04, 2019

    The most fantastic thing is that you people remind it just in time which avoids lapsing of policy and related hassles. Thanks CholaMS Team. Let's hope similar kind of experience when I am in need....

  • Vishal | Mar 30, 2019

    With a wide range of benefits along with cashless claims at more than 600 garages across India, the car insurance policy from Chola Insurance is definitely the best one in the market today and it has enough options and features to make it a complete policy for my car.

  • Annie Fernandes | Mar 30, 2019

    For me my car insurance from Chola is by far the best one yet as their online services are really good and I do not have to worry about the finances during any repair work. The online sales team was prompt in calling and solving all my queries at the time of my online purchase.

  • Swami Kumar | Mar 30, 2019

    Advance renewal notice was given, which was nice reminder. Overall experience of transaction was Good...

  • Sumant Singh | Mar 30, 2019

    Very user friendly website with option to renew car insurance policy online. Also the team at Chola MS gives 24/7 assistance whenever required.

  • Dipesh Mehta | Mar 30, 2019

    The team at Chola MS is giving easy claims settlement whenever I need it, I wouldnt hesitate to renew my car insurance policy with them every year.

  • ajeshsharma | Mar 30, 2019

    Wonderful experience at the time of renewing my car policy...thanks.

  • Hirabhai | Mar 30, 2019

    It was overall very good experience of getting my car insured with Chola MS.

  • Arjun Kalikota | Mar 30, 2019

    I have chosen Chola MS to renew my car insurance. It was very fast and received the policy copy directly to my email id. Am impressed. Hope they continue to provide the same fastness in future.

  • Akshay Jadhav | Mar 30, 2019

    I had run into a huge accident last week and the sum needed to get it repaired was a lot. Luckily I ended up at one of the garage which provided cashless claims for people having a car insurance policy from Chola MS. There isn¿t anything else I could have asked for from my insurance company.

  • B Raja | Mar 30, 2019

    Very good and smooth experience. Renewed my car policy within 5 minutes

  • Amudhuarasi Govindarajulu | Mar 30, 2019

    I was very glad to see their immediate response to my mail regarding my Car Insurance. Their representative got in touch with me immediately & confirmed that they will be taking formal delivery of my car the very next day. I was very happy with their quick response & action.

  • Lakshmi Ramachandran | Mar 30, 2019

    I had a very good experience with Chola MS. The Customer Care Executives who I interacted with, were very helpful and prompt in handling my claim. They explained the process very clearly and were thoroughly professional in all their interactions. I am buying a new car and will definitely come back to Chola for my second year renewal Thanks all of you

  • Manish Dattatraya Khot | Mar 30, 2019

    Renewal of policy is completely a hassle free experience

  • Om Prakash Gupta | Mar 30, 2019

    IT WAS VERY NICE TO GET CALLS TO REMIND ABOUT THE POLICY RENEWAL

  • Raghavendra Krishnamurthy | Feb 17, 2019

    All the Services have been good So far, Please keep it up

  • S Dehaleesan | Feb 17, 2019

    I wish to convey my sincere thanks and appreciation to the entire Chola MS team. I had made a Motor Insurance claim for total loss of my car due to the recent floods in Chennai. Your company, after considering the claim and exercising all due diligence, has awarded 95% IDV claim as settlement, which is remarkable. Your company has been extremely cooperative in arranging for early inspection, towing of the vehicle to our yard at no cost & in arranging for best price sale. I have known instances of Govt. owned Insurance companies who are not as ethical as you are, and even some Private Insurers that delay the process, driving the policyholder to desperation. Your company and team stands tall among the Insurance companies I have come across. Your timely support & patience in handling stands out. The thing that I appreciate most is that at no point in time did any of your staff ever show any kind of haughtiness or disregard for the customer. Despite the heavy workload, they were ready to answer and offer the necessary guidance.

  • S BALAJI | Feb 17, 2019

    My car was affected by the Chennai floods in December & the vehicle was covered by Chola MS General Insurance. Once the claim was made, the settlement was processed within just 3 days! I want to covey my wholehearted appreciation, for the prompt service rendered by CHOLA-MS in settling the claim, in a flawless & hassle-free manner and to the extreme satisfaction of the customer

  • Sridhar Ganesh | Feb 17, 2019

    Thankyou for your support all through this process.I sincerely appreciate your help.

  • Kannav Shah | Feb 17, 2019

    This is the first time I used Chola MS for my car insurance and surprisingly, it was an amazing experience. All I did was fill up my personal details and their customer service representative called me up and helped me through the whole process. I am hoping to receive similar quick response when it comes to claims settlement.

  • Dr Neelakantan | Feb 17, 2019

    I was looking for a competitive car insurance premium for my Volkswagen Polo Car. I visited www.cholainsurance.com and checked out the quotes. It was attractive and was a perfect fit within my budgets. I ended up buying online in less than 10 minutes. It was fast, secure and convenient too with instant policy sent to my eMail. It indeed was a peaceful experience.

  • Sonia Mathur | Feb 17, 2019

    Really impressed with the services rendered by Chola. Claims settlement was easy and customer service executive is very friendly.

  • Amaresh | Feb 17, 2019

    Excellent help by the team, to pay premium online. They help from beginning to end in the entire process of getting my car insurance policy.

  • Madhan | Feb 17, 2019

    I have changed my motor insurance from the oriental insurance co. ltd to Chola MS....Process of buying policy was excellent..Hope I will experience same with claims.

  • Shyresh Patil | Feb 17, 2019

    I was travelling to Nasik from Mumbai and met with terrific car accident at Kasara which left my car partially damaged but wide network of cashless garages helped me lot to settle my claims.

  • Aniee Thomas | Feb 17, 2019

    Thanks to Chola MS team for the timely release of claim when I recently met with an accident which left the front panel portion of my car partially damaged.

  • Swami Kumar | Feb 17, 2019

    Advance renewal notice was given, which was nice reminder. Overall experience of transaction was Good...

  • Shivaraj Kumar | Feb 17, 2019

    Renewed my car insurance policy online within few minutes and would like to appreciate customer care services provided by Chola MS.

 

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