I was searching for the company, which provides Online Car Insurance Renewal.... The quote provided and the features of Online Renewal from Chola is amazing and attractive. I had trouble free and smooth experience getting quote and renewing it online. Above all these, the customer service desk is really proactive and customer friendly in guiding me through the process. Thanks for your service.
Technology Analyst, Infosys Technologies Ltd.
I am pleased to record my appreciation for the Click Easy, which is real easy on the one hand, and it is backed up by a group of courteous staff. To be honest I have not done very many online transactions and payments. I am new to this experience and with my limited experience; I completed the process fairly easily. The forms and frames were simple and the process was without hassle. Whenever there was a blind corner, a person from the help desk persistently thought for me alternate ways of completing the process I had started. It was a great experience for me and the sense of achievement on completion of the renewal process was great.
The person at the help desk later introduced herself as, when I requested. My special appreciations for her and other colleagues like her in your establishment. I think her motto in helping like me must be, "There must be another way to help this person!" That is what she did. She helped me and that was great.
Thank you for the online payment facility and thank you for the excellent back up staff.
Bishop James Srinivasan
Dharapuram - 638656, Tiruppur Distt.,
I have been using computer since 1986 and I am a computer / internet / installation consultant. I have several big clients like Television Channels, News Paper Offices, many reputed Hospitals, Hotels, Banks, Parliament House, Delhi Police etc., in my list of clients.
If I evaluate your website from the angle of New user or just a computer user or even from my angle I can say it is very finely designed, taking into consideration the minutest details. My case for taking up an insurance policy was bit complicated as I have taken over my previous car policy to my new car in which an NCB of 50% was involved, which even got accepted by your design of website without any problem.
I have received this email and I am immediately replying you because I wanted to compliment you for this as it is very simple and I can point so many things, which are consumer friendly, which I noticed during the entire process.
I happen to pass through only 8 steps and done away with the payment and that too hardly in 10 minutes. During the entire process one does not require help from any expert. So making an E-web design of this intelligent quality is really fantastic.
One more important point is aggressive following, which really makes sense in joining hands with your company.
I am not a regular customer, but by getting the service which any customer would expect, forces me to become a regular customer with you. My policy was due to expire on 8 Feb10, and I was waiting for someone to contact me much before the due date to get my policy renewed. As no one contacted me, I thought I will check the website where I found an option of getting my policy renewed on net, which was a delightful experience for me as I have paid through card (instead of a cheque payment otherwise) and entire transaction was fast and seamless.
RAHUL CHOPRA ,
Vice President &
The Hongkong and Shanghai Banking Corporation Limited
At the outset, I would congratulate CholaMS to have started online policy renewal facility for its customers. It is indeed a good facility for the customers. My experience on Click Easy Insurance option on CholaMS website was wonderful. It took hardly 3-4 minutes to get my policy renewed online and that too hasslefree. I once again appreciate the move of CholaMS for starting such a commendable facility for its customers.
I was out of station for past few weeks hence unable to track my vehicle insurance. On 10 Feb 10, morning, I checked my insurance and came to know that it will expire at end of the day. Tried calling agent who insured my vehicle last year, but he was not reachable.
Suddenly an idea strike to visit Chola website and found that they have started online insurance. It was big relief and navigating through site is also very easy. If by chance, you are not sure of anything, you can call customer care number or just chat with them through the link provided and they will resolve all queries. After I get quotation, I also checked with few other agents from different companies, but none provided me the rates given by this site. After purchasing I got soft copy, right there. Really a wonderful and comfortable experience.
M-29, Jalvayu Vihar, Sector 25,