1800-200-5544 (Accessible from India only)

9144-3098 5300 (For Abroad Customers)

 
Gray Arrow Gray Arrow Retail Claims

Retail Claims

Customer delight has been our well-defined motto since inception.

How do I file a claim?

The credo of Cholamandalam MS General Insurance Claims division is to ensure that our customers are given the best of service with the least hassles, and thus brings about harmony for the customer's needs. This is reflected in all the services we undertake towards fulfilling our claims-related services. Indeed, our Quality Policy describes this as:

"We are committed to continuous improvement in Quality of claims settlement to enhance customer satisfaction through robust technology, processes and proactive culture."

Be it in the establishment of the network of over 2400 hospitals all over India for cashless medical settlement, or in the dedication to the finest details when it comes to satisfying your requirements through our preferred garages network, or setting up the finest service providers to extend 24x7 service when you are abroad, through the Travel Insurance TPA (Third Party Administrator), Chola MS has always ensured that the customer requirements are kept foremost in mind, in each of our transactions and interactions.

Some features of our Motor Claims division are:

  • Chola MS is the only Insurance Company in India to get the ISO 9001:2008 certification for Motor Claims
  • Extensive network of preferred garages for cashless settlement of the repair bills for your vehicle
  • Customer can track the status of the claim through our 24x7 Customer Support team
  • Fair and quick settlement of claims with minimal documentation

Some features of our Health Claims division are:

  • Proprietary Support team "Chola MS Help" to handle all Health Claims requirements
  • Extensive network of over 2000 hospitals for cashless settlement
  • 141 minor surgeries that require less than 24 hours hospitalization covered under the UNIQUE day care procedure
  • Customer can track the status of the claim through our 24x7 Customer Support team
  • Fair and quick settlement of claims with minimal documentation
  • Member login for Health Insurance
  • Corporate login for Health Insurance
  • List of network hospitals

Some features of our Travel Claims division are:

  • Tie-up with the world-renowned International SOS (I-SOS) for Claims Processing and Assistance Services
  • Extensive network of hospitals and service providers all over the world
  • Toll-free phone numbers available for customer to contact the service provider from most frequently visited countries
  • Fair and quick settlement of claims with minimal documentation

To get in touch with our Customer Support team and to file a claim (if any)
please click here.

 

Existing Customer

New to Chola?
Top
Top

All Rights Reserved. Cholamandalam MS General Insurance Company Ltd. Insurance is the subject matter of solicitation.

Important Message: By submitting your contact information on our call back forms, you are agreeing to be contacted by our Customer Service Representative.

  TUV-Certificate