The credo of Cholamandalam MS General Insurance Claims division is to ensure that our customers are given the best of service with the least hassles, and thus brings about harmony for the customer's needs. This is reflected in all the services we undertake towards fulfilling our claims-related services. Indeed, our Quality Policy describes this as:
"We are committed to continuous improvement in Quality of claims settlement to enhance customer satisfaction through robust technology, processes and proactive culture."
Be it in the establishment of the network of over 2400 hospitals all over India for cashless medical settlement, or in the dedication to the finest details when it comes to satisfying your requirements through our preferred garages network, or setting up the finest service providers to extend 24x7 service when you are abroad, through the Travel Insurance TPA (Third Party Administrator), Chola MS has always ensured that the customer requirements are kept foremost in mind, in each of our transactions and interactions.